knowledge sources

Source

Control every piece of information your AI Agent learns—files, snippets, crawled pages, and curated Q&A.

Sources workspace

Use the Sources tab to add or retrain the data powering your agent. Upload files, paste text, crawl a site, or write curated Q&A to keep answers accurate.

Retrain Agent reprocesses every change so the knowledge base always matches the latest inputs.

Files

Upload structured knowledge so the system can extract key facts. Ideal for manuals, policies, FAQs, or product sheets.

  • Perfect for: manuals, company docs, guides, FAQs, structured files
  • Great when content is already vetted and formatted
Files

Supported file types

  • .pdf
  • .txt
  • .doc / .docx
  • CSV
  • Excel

Upload workflow

  • Click Upload Files and select one or many documents.
  • Watch the processing queue to monitor status.
  • For PDFs, confirm the text is selectable to avoid ingestion issues.

Preview and maintenance

Select any file to preview it, review timestamps, and confirm freshness. Delete individually or bulk-select to clean up every source in one action.

Text snippets

Store targeted facts or instructions by entering a title (0–50 words) and a description, then click Add Text Snippet.

Edit, review timestamps, and delete snippets whenever they become outdated.

Text snippets

Website crawling

Teach the agent directly from your live site by crawling the entire domain or submitting an XML sitemap.

Only one crawl is allowed per agent, so pick the most relevant site. After crawling, review the list of pages and preview their captured content.

Website crawling

Custom Q&A training

Create explicit Q&A pairs for common questions or compliance-ready answers.

Give each question a title, allow variations with different phrasing, and store one consolidated answer.

Delete individual entries or bulk-remove everything when restructuring training data.

Custom Q&A training

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